Support

Questions? We've probably answered it below.

Email the team

Account issues, trip problems, partnerships or press.

Report a trip issue

If something went wrong on a ride, use the in-app report option on the trip so we can see the route and partner details, or email us with the trip date and pickup point.

Report an issue

Follow JyGo

Product updates, route stories and press features land here first.

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Questions? We've probably answered it below.

Is JyGo a taxi or ride-hailing service?

What's the difference between Instant Partner and Regular Routes?

How is the cost decided?

Which vehicles can be pooled?

How does JyGo keep rides safe?

What does 'edge computing' actually mean for me?

When is the iPhone app coming?

How do I delete my account or data?

Email the team

Report a trip issue

Follow JyGo